Skills

• Plan stages and priorities
• Keep information clear and flowing
• Manage changes and unexpected issues
• Follow activity through to completion

Practical exampleAt Boulanger and at IPAC / MBway, I have had to keep day-to-day activity, constraints, stakeholders and deadlines aligned without losing sight of delivery.

• Lead briefings and communicate priorities
• Allocate activity and adjust organisation
• Onboard, train and support new starters, apprentices and interns
• Give feedback, address performance issues and handle sensitive situations
• Contribute to recruitment, interviews and assessments

Practical exampleAt Boulanger: training assistant managers and new colleagues, supporting interns, coordinating day-to-day priorities and taking operational responsibility when needed.

• Read indicators and identify gaps
• Understand the causes of an issue
• Prioritise according to impact and available resources
• Adjust actions according to results

Practical exampleAnalysis of Power BI reports, stock data and store-floor realities to identify the ranges, departments or actions that need attention first.

• Clarify the expected outcome
• Identify constraints and resources
• Engage the right stakeholders
• Test, adjust and verify the result

Practical exampleRange resets, commercial campaigns, examination organisation, operational changes and projects delivered within sometimes short deadlines.

• Create practical guidance and procedures
• Adapt explanations to the audience
• Train people in the flow of work
• Secure a handover or change

Practical exampleTraining a new coordinator, supporting students and lecturers, onboarding colleagues and sharing technical or operational reference points.

• Observe journeys and working practices
• Simplify a process or information flow
• Organise a space around its use
• Check clarity, compliance and safety

Practical exampleImproving student and customer journeys, merchandising layouts and the mobile design of this professional website.